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Home : Personal Banking : Mobile Banking  : Mobile Banking Frequently Asked Questions

Mobile Banking Help & FAQ


How much does Mobile Banking cost?
Do I need Mobile Web access to use Mobile Banking?
What types of mobile phones can I use with Mobile Banking?
What phone Operating Systems (OS) can I use with Mobile Banking?
What types of accounts can I access with Mobile Banking?

How do I sign up for Mobile Banking?
Is there a wait period after enrolling?
What do I use for my Mobile Banking password?
Is Mobile Banking Secure?
Is software required to be installed on my phone?
How do I install the Smart Phone App?

How do I receive alerts on my mobile phone?
Can I pay bills through Mobile Banking?
What is the phone number to get text balances?
What is the balance that is reflected on my mobile phone?
How can I change my services and preferences for Mobile Banking?

How much does Mobile Banking cost?

Mobile Banking is a free service – customers must first be enrolled for Online Banking. Message and Data rates may apply.

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Do I need Mobile Web access to use Mobile Banking?

No. We also offer Text Banking. Any mobile phone with texting capabilities can instantly view balances, recent transactions, and receive text alerts. Standard text rates apply.

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What types of mobile phones can I use with Mobile Banking?

  • Text Banking – Any text compatible mobile device
  • Mobile Web Banking – Mobile phones with Internet access
  • Smart Phone App – iPhone® & Android™ smart phones can install a Mobile Banking App.

Other smart phones do not have Standard Bank App available at this time.

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What phone Operating Systems (OS) can I use with Mobile Banking?


Android® (Version 2.0)
Operating system versions below v2.1 are not supported.
User installed operating system versions (‘Custom ROMs’) are not supported. Only operating systems installed by the manufacturer/carrier by default are supported.

Blackberry® (Version OS 4.2)
Operating systems versions below 4.2 are NOT supported.
Where the phone is a Touch screen, operating system versions below 4.7 are not supported

Apple® (Version iOS 3.0)
Operating system versions v3 and above are supported.

 

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What types of accounts can I access with Mobile Banking?

Mobile Banking will provide access to the same accounts that are viewable through Online Banking including checking, savings, CD’s and loans.

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How do I sign up for Mobile Banking?

First you must be enrolled in Online Banking. Then, for iPhone® and Android™ smart phones, you can simply download the App directly from the iTunes® store or Google Play store. Follow the steps to logon using your Access ID and password.

For non-smart phones, enrollment is completed through our Online Banking system.

  • Log on to Online Banking.
  • From the Options tab, choose “Mobile Banking Profile” and click on Enroll Now to select your services and preferences.
  • A text message will be delivered to your phone with easy instructions to activate your Mobile Banking service.

Don’t forget, you can view the tutorial on our Online Education Center for detailed instructions.

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Is there a wait period after enrolling?

No. Once you’ve enrolled and activated the service, Mobile Banking is ready to use.

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What do I use for my Mobile Banking password?

The password used for Mobile Banking is the same as the password you use to log on to Online Banking. If you change your Online Banking password, your Mobile Banking password will also change.

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Is Mobile Banking Secure?

Absolutely.

Text banking security:

  • View accounts by nicknames you set, not account numbers
  • No detailed personal information is sent

Mobile Web and Apps security:

  • 128-bit encryption masks your sensitive information
  • Password is required each time you log on
  • Consumer’s private “picture and pass phrase” are displayed to protect against “phishing”

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Is software required to be installed on my phone?

No software is required for Mobile Banking, unless you choose to download and install the optional Smart Phone App.

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How do I install the Smart Phone App?

For iPhone® and Android™ smart phones, you can simply download the App directly from the iTunes® store or Google Play store. Search for “Standard Bank Trust” and the App will appear on the list.

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How do I receive alerts on my mobile phone?

Simple. You can change or cancel alerts anytime by logging on to Online Banking and modifying your alert preferences.

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Can I pay bills through Mobile Banking?

Yes. Now you can pay your bills right from your cell phone.

  • View and modify pending payments.
  • Must be enrolled for our online bill pay service to access this feature.

Mobile Web service is required for this level of service. Message and Data rates may apply. Not available with our Text Banking option.

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What is the the phone number to get text balances?

For SMS text banking functions, the number is 99588.

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What is the balance that is reflected on my mobile phone?

Effective September 4, 2012, please note that what used to be called “Available Balance” is now called “Current Balance.” Current Balance is simply the amount you can withdraw or spend.

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How can I change my services and preferences for Mobile Banking?

To manage your Mobile Banking Options, please:

  • Log on to Online Banking.
  • From the Options tab, choose “Mobile Banking Profile”
  • Click on "Manage Devices"

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