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Home : Personal Banking : Online Banking  : CheckFree® Bill Pay FAQ

CheckFree® Bill Pay FAQ


How do I access Bill Pay?

What is Online CheckFree® Bill Pay?
How much does Standard Bank CheckFree® Bill Pay cost?
When will payments be sent using CheckFree® Bill Pay?
What is the earliest date I can make a payment?
Why don’t all my checking accounts appear in CheckFree Bill Pay?
Why doesn’t my bill payment show on my checking account?
What is the Payment Calendar?
Can I add a merchant or person and pay them immediately?
What record will I have of my payments?
What if I have a problem with a payment?
What is a Preferred Account?


A complete list of FAQs is availble in the Help section of CheckFree® Bill Pay.
 


How do I access CheckFree® Bill Pay?

After you log into online banking, you can access CheckFree® Bill Pay one of two ways:

  • Hover over the Accounts tab, scroll down to your checking account number and over to Bill Payment:

  • Click on your checking account number and then choose the CheckFree® Bill Pay tab:
     


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What is Online CheckFree® Bill Pay?

CheckFree® Bill Pay is an optional service offered only in conjunction with the Standard Bank Online Banking Service, whereby, via your personal computer over the Internet, you may authorize, from any checking account you designate and on which you have bill payments to merchants. You tell us what merchants you want to pay, and we add these merchants to your personal merchant list. When you want to pay a bill, you just specify which merchant to pay, which checking account to use, and the date to process the payment. It's easy and fast. No checks to write, no envelopes to address and no stamps to lick. The following limitations apply:

  • Bill payments may be made only to merchants within the United States.
  • Recurring bill payments may be scheduled for the same day every month but they must be for the same dollar amount and from the same checking account you designate as your "primary" account.
  • The payment of taxes or court directed payments are not permitted.
  • Bill payments will not be made if funds in the designated checking account or available overdraft credit line are not sufficient to make the payment on the business day you have scheduled. If a payment is not made due to insufficient or unavailable funds, you will be notified via email, sent to the email address we have on record on our Bill Pay System.
  • Transfers from a Money Market Account or Savings Account to another account or to third parties by preauthorized, automatic, or telephone transfer are limited to six per statement cycle.
  • Transactions involving a line of credit will be subject to your loan agreement and disclosures.

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How much does CheckFree® Bill Pay cost?

CheckFree® Bill Pay is free. There may be other account fees you are responsible for, and it does not include any costs associated with your Internet service provider.

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When will payments be sent using CheckFree® Bill Pay?

Pay Date is the date the payment is expected to reach the Payee. This date must be the same as or earlier than your statement due date to be covered under the CheckFree Guarantee. Payment requests are processed at 9:00 PM Central Time and delivered the next business day (Monday-Friday, excluding holidays). If your Pay Date request is made on a non-business day, the payment will be processed the following business day.

 

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What is the earliest date I can make a payment?


For most bills, we can deliver your payment the next business day. If we send the payment by check, it can take four or fewer days for your biller to receive it. When you enter an amount, Bill Pay automatically displays the earliest date the biller will receive the payment. You can accept this date or change it.

 

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Why don’t all my checking accounts appear in CheckFree® Bill Pay?

If a checking account does not appear in bill pay, please contact us at (866) 499-BANK (2265) for assistance.

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Why doesn’t my bill payment show on my checking account?

Most payees are set up to receive payments electronically. Electronic payments will show in your history when your payee is paid. A check is mailed for those payees that are not set up for electronic payments. Funds for the payment will be withdrawn from your account when the payee cashes the check. If you have a question about your bill or about crediting the payment to your biller account, please contact the payee directly. If you have a question about this payment, you can send us a payment inquiry.

 

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What is the Payment Calendar?

You can use the payment calendar to determine the dates you can select to make your payments.  The calendar shows:

  • The pay dates available in the current month. You can scroll to future months, if necessary.
  • The earliest date you can select for the biller to receive the payment.
  • The due date for your bill if you are paying an electronic bill or if you set up reminders for the bill you are paying.
  • Whether you can send a check to the biller through an overnight delivery service.

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Can I add a merchant or person and pay them immediately?

By clicking the Add a Bill button, you can add a merchant or person to your biller list so you can pay a bill immediately.

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What record will I have of my payments?

As of July 19, 2011 a history of your bill pay transactions will be available in Bill Pay, under Bill History, for up to seven years. You’ll have a quick reference with Pay Date, Biller Name and Amount of every payment. Your bill pay transactions will also be listed on your monthly checking account statement.

 

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What if I have a problem with a payment?

First, contact the merchant/payee directly to verify that the payment has not been received. Next, confirm that your payment was processed by using the Payment History option. View the payment details and select Research Request to initiate a payment Investigation.

Bill Pay Customer Service can be reached toll-free at 855-234-1239 between the hours of 6:00 AM - 12:00 AM CT, 7 days a week.

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What is a Preferred Account?

A preferred account is the payment account from which you pay most of your bills. When you designate an account as your preferred account, it appears first in the Pay From list by default.

To change your preferred account, simply select another account in the Pay From list. When you choose a different account, the Make Preferred Account check box appears so that you can select it for the new preferred account.

Please Note: You must make a payment to designate a preferred account. If you select the Make Preferred Account check box but don't make a payment, the previous preferred account selection continues to appear as your preference.

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