Bill Pay Disclosure

Account Access

You may access your account(s) by computer on the Internet at www.standardbanks.com or via touch-tone telephone at (708) 499-2700 or (888) 372-5900, using your Personal Identification Number (PIN) and your social security number. When out of state, you may call (800) 499-2720. Bill Payment System (BPS) is accessible seven (7) days a week, twenty-four (24) hours a day.

You are responsible for installation, maintenance and operation of any software and your computer. The Bank will not be responsible for any errors or failures involving any telephone service, Internet service, software installation or your computer. To access your account through Internet Banking, you must have an IBM compatible or MacIntosh computer with Netscape® Navigator 4.78 or higher, or Microsoft Internet Explorer 5.5 or higher.

Types of Transactions

Internet Banking

  • You can transfer funds between all of your deposit and/or loan accounts, excluding Time Deposits, IRAs and Commercial Loans.
  • All transactions in your checking and savings accounts are viewable for the past 90 days.
  • You may download them into custom-made reports that you create.
  • You can place a stop payment on your checking account.
  • You can place a reorder for checks.

Electronic Bill Payment

  • You can make payments to a third party from your checking account at Standard Bank and Trust Company up to thirty (30) days in advance.
  • You can review bill payment history and make scheduled bill payment changes.
  • Telephone Banking
  • You may transfer funds between all of your deposit and/or loan accounts, excluding Time Deposits, IRAs and Commercial Loans.
  • You can review account balance information and transaction history on all checking and savings accounts.
  • You can get information and account balances and other information on Time Deposits, IRAs, and Consumer Loans.
  • You can place a stop payment on your checking account. You can reorder checks for your checking account.

Transactions involving your deposit accounts, including stop payments will be subject to your account agreement and disclosures. Transactions involving a line of credit will be subject to your loan agreement and disclosures.

Service Limitations

The following limitations on BPS transactions may apply in using the services listed above:

Limitations on Frequency of Transfers - In addition to those limitations on transfers elsewhere described, if any, the following limitations apply:

Transfers from a Money Market account to another account or to third parties by pre-authorized, automatic, or telephone transfer are limited to six per statement cycle with no more than three by check or similar order to third parties.

Transfers from a Savings account to another account or to third parties by pre-authorized, automatic, or telephone transfer are limited to three per month with no transfer by check, debit card or similar order to third parties.

You may transfer or withdraw up to the available balance in your account, not to exceed $10,000.00 per day, or up to the available credit limit on a line of credit at the time of the transfer or your deposit or loan agreements. The Bank reserves the right to refuse any transaction that would draw on insufficient or unavailable funds or lowers an account below a required balance. Also, the availability of funds for transfer or withdrawal may be limited due to the processing time for ATM transactions and our Funds Availability Policy.

Bill Payment Feature

You may authorize new payment instructions or edit previously authorized payment instructions for bill payments that are either periodic and nonrecurring (i.e. payments on merchant charge accounts that vary in amount) or automatic and recurring (i.e. fixed monthly mortgage payments). When you transmit a bill payment instruction to us, you authorize us to transfer funds to make the bill payment transaction from the account you designate. We will process bill payment transfer requests only to those payees designated in the Bill Payment System application and such payees as you authorize and for whom the Bank has the proper vendor ID number. The Bank will not process any bill payment transfer if the required transaction information is incomplete. If there are insufficient funds in your account to make the bill payment request, we will make the payment and transfer funds from any overdraft protection account you have established. If there are still insufficient funds in your account to make the payment, the Bank may refuse to make the payment. If the payment is refused due to NSF, you will be mailed a notice. The Bank reserves the right to refuse to pay any person or entity to which you may direct a payment. The Bank reserves the right to refuse to process payment instructions that reasonably appear to the Bank to be fraudulent or erroneous.

You must allow sufficient time for the payee to receive the payment before the payment due date they provide to you, excluding grace periods. You should enter and transmit your bill payment instructions 10 days before the due date. If you do not allow sufficient time for a payment, you assume full responsibility for all late fees, finance charges and any other actions against you intimated by a payee. The Bank is responsible only for exercising ordinary care in making payments upon your authorization and for mailing or sending a payment to the designated payee. You may cancel or stop payment of periodic and automatic payment instructions under certain circumstances. If you discover an error in or want to change a payment instruction (i.e. payment date or payment amount) for a periodic or automatic bill payment that you have already scheduled for transmission, you may edit or cancel your payment through the BPS. Your cancellation request must be entered and transmitted through BPS before the date you have scheduled. If your request is not entered on time, you will be responsible for the payment. You may call or write us at the telephone number or address listed in this brochure in time for us to receive your request three business days or more before the payment is scheduled to be made. If you call, we may also require you to put your request in writing and get it to us within 14 days after you call. We will charge you $30.00 for each stop payment. If you have given us a written order to stop one of these payments three business days or more before the transfer is scheduled, and we do not so, we will be liable for actual losses or damages.

Unauthorized Transfers - Consumer's Liability

You are responsible for all transfers and bill payments you authorize. If you permit another person to use BPS or your access code, you are responsible for any transactions they authorize or conduct on any of your accounts. Call (866) 499-BANK AT ONCE if you believe anyone has used your access code or accessed your account through BPS without your authorization. Telephoning is the best way of keeping your possible losses down. You could lose all of the money in your account (plus your maximum overdraft line of credit). If you tell us within two business days, you can lose no more than $50 if someone accesses your account without your permission. If you do NOT tell us within two business days after you learn of the unauthorized use of your account or access code, and we can prove we could have stopped someone from accessing your account or code without your permission if you had told us, you can lose as much as $500. Also, if your statement shows transfers that you did not make, tell us at once. If you do not tell us within 60 days after the statement was mailed to you, you may not get back any money you lost after the 60 days if we can prove that we could have stopped someone from taking the money if you had told us in time. If a good reason (such as a long trip or a hospital stay) kept you from telling us, we will extend the time period.

Contact in event of unauthorized transfer

If you believe anyone has used your access code or accessed your accounts through BPS without your authorization, call or write us at the following telephone number or address:

Standard Bank and Trust Co.
Customer Service
7725 W. 98th Street
Hickory Hills, IL 60457

Business Days: Monday, Tuesday, Wednesday, Thursday and Friday Excluding Federal Holidays

Phone: (866) 499-BANK

Bank's Liability

If we do not complete a transfer to or from your account on time or in the correct amount according to our agreement with you, we will be liable for actual losses or damages. However there are some exceptions. We will NOT be liable for instance:

  • If, through no fault of ours, you do not have enough money in your account to make the transfer.
  • If the transfer would go over the credit limit on your overdraft line.
  • If you used the wrong access code or you have not properly followed any applicable computer, Internet Access, or Bank user instructions for making transfers and bill payments.
  • If you computer fails or malfunctions or BPS was not working properly and you knew about the breakdown when you started the transfer.
  • If circumstances beyond our control (such as fire, flood, telecommunication outages, or equipment or power failure) prevent the transfer.
  • If the funds in your account are subject to an administrative hold, legal process or other claim.
  • If you have not given the Bank complete, correct and current instructions so that we can process the transfer or bill payment.
  • If you do not authorize a bill payment soon enough for your payment to be made and properly credited by the payee.
  • If the bank makes a timely bill payment but the payee nevertheless does not credit your payment promptly.

Disclosure of Account Information to Third Parties

We will disclose information to third parties about your account or the transfers you make:

  • Where it is necessary for completing transfers and bill payment in order to verify the existence and condition of your account.
  • For a third party, such as a credit bureau or merchant.
  • In order to comply with government agency or court orders.
  • Or, if you give us written permission.

Error Resolution

In case of errors or questions about your electronic transfers, call or write us at the telephone number or address previously listed in this brochure, as soon as you can, if you think your statement or receipt is wrong or if you need more information about a transfer listed on the statement or receipt. We must hear from you no later than 60 days after we sent the FIRST statement on which the problem or error appeared.

Tell us your name and account number (if any).

Describe the error or the transfer you are unsure about, and explain as clearly as you can why you believe it is an error or why you need the information.

Tell us the dollar amount of the suspected error.

If you tell us orally, we may require that you send us your complaint or question in writing within 10 business days. We will tell you the results of our investigation within 10 business days (20 business days if the transfer involved a new account) after we hear from you and will correct any error promptly. If we need more time, however, we may take up to 45 days (90 days if the transfer involved a new account, point-of-sale transaction or a foreign initiated transfer) to investigate your complaint or question. If we decide to do this we will credit your account within 10 business days (20 business days if the transfer involved a new account) for the amount you think is in error, so that you will have the use of the money during the time it takes us to complete our investigation. If we ask you to put your complaint or questions in writing and we do not receive it within 10 business days, we may not credit you account. An account is considered a new account for 30 days after the first deposit is made. If we decide that there was no error, we will send you a written explanation within three business days after we finish our investigation. You may ask for copies of the documents that we used in our investigation.

There may be other exceptions in our agreement with you.

Standard Bank and Trust Co.
Customer Service
7725 W. 98th Street
Hickory Hills, IL 60457

Business Days: Monday, Tuesday, Wednesday, Thursday and Friday Excluding Federal Holidays

Phone: (866) 499-BANK

More detailed information is available upon request.

If you have any questions, please call Standard Bank toll-free at 866-499-BANK (2265), or visit any of our many branches throughout the Chicagoland and Northwest Indiana area.

Standard Bank and Trust Company | Toll Free - 866.499.BANK | StandardBanks.com
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