Online Banking Agreement and Disclosure
This Online Banking Agreement and Disclosure governs your use of Online Banking. Throughout this Web site the Agreement and Disclosure will be referred to as "Agreement". By using Online Banking, you agree to all of the terms of this Agreement. Please read it carefully and keep a copy for your records.
You or Your - The person(s) subscribing to or using Online Banking.
We, Us, or Our - Refers to Standard Bank and Trust Company and any agent, independent contractor, designee, or assignee Standard Bank and Trust Company may involve in the provision of Online Banking.
Business Day - Any calendar day other than Saturday, Sunday, or any holidays recognized by Standard Bank and Trust Company. Bill payments are processed on all business days that both the Federal Reserve Bank and the US Postal Service are operating and open for business.
Business Day Cut-Off - Standard Bank and Trust Company primary banking offices are located in Illinois and base our business day on the Central Daylight Time Zone (CDTZ). For posting purposes, the bank will process all transactions completed by 6:00 PM on that business date. Transactions completed after 6:00 PM, including transfers, will be processed on the following business day. Bill Pay transactions processed before 9:00 PM CST will be processed the next business day. We can deliver your electronic payment the next business day. If we send the payment by check, it can take four or fewer days for your biller to receive it.
Privacy Statement - Standard Bank and Trust Company understands how important privacy is to our customers. We have taken steps to insure your security and privacy for your personal and financial dealings with the bank. Our customer privacy statement can be obtained here on the web site.
About Online Banking
Standard Bank and Trust Company's Online Banking consists of an online banking Web site that provides a complete array of financial services to its customers. Standard Bank and Trust Company allows customers to conduct basic banking transactions 24 hours per day, 7 days per week.
The banking services that are accessible by using Standard Bank and Trust Company's Online Banking system currently consist of:
- Account Inquiries, balances, etc.
- Secure E-mails and file transfers
- Account Transfers
- Secure Applications
- View Detailed Transactions
For customers who select Bill Payment, these functions are available:
- One-time Payments
- Fixed Recurring Payments for the same amount on the same day of each month
The security of your Online Banking transaction depends upon a partnership between you and us. We have numerous security measures to ensure the confidentiality of your on-line banking transactions, and you are also responsible for maintaining security.
In order to use our Online Banking service, your browser must support the Secure Sockets Layer (SSL) protocol. SSL provides a secure channel to send and receive data over the Internet through HS encryption capabilities. Netscape 4.0 and above and Microsoft Internet Explorer 4.0 and above support this feature. "Encryption" means we will scramble the date. We encrypt your personal data, including your password, when it is in transit, to prevent third parties from accessing your information. You can generally determine if encryption is being used if the padlock icon on your browser is locked. If the padlock icon is unlocked, encryption is not being used.
We protect your account information through a series or routers and firewalls that prevent unauthorized personal from obtaining you account information. The first component is a router which determines who has access to designated Online Banking components by verifying the source and destination of each transmission, and determines whether or not to let the request, the source of the request, when the request was made, the source of the request, and the destination of each request. The firewall changes the "address" of the request to deliver it to the appropriate site. These precautions are used to determine whether the request is granted and protects our internal networks from unauthorized access.
The trusted operating system protects customer information by containing privilege and authorization codes to control access. The system also contains audit controls to track requests and navigation in order to identify suspicious activities.
We constantly monitor attempts to break into our security systems to ensure your accounts continue to be secure.
You authorize and authenticate your Online Banking transaction by entering your password, which is encrypted when it is transmitted to us. Keep your password secret.
You may request access to any account that you are a signer or owner. If you desire services that allow you to initiate payments or transfers from the account, you will need the required withdrawal authority over the account to be able to complete the transaction. By using the service, you agree to maintain one or more accounts with us and to keep sufficient balances in any account to cover any transaction and fees that are ultimately approved by or related to the system. If the accounts added to the service are jointly held or have multiple signers, you agree that access to the information and all transactions initiated by the use of your Access Code and Passcode are authorized unless we have been notified to cancel the service.
Fees for the Online Banking Service
The Online Banking service is available to our existing personal account customers at no monthly charge for all the account information services and transfers. The Bill Payment feature is an optional service for checking accounts. You must specifically request to have this service added.
Cancellation of Online Banking
Standard Bank and Trust Company may cancel your Online Banking at any time in whole or part without prior notice due to insufficient funds in one of your accounts or other circumstances that may create an unanticipated liability to us. You will remain responsible for all transactions approved by the system prior to the cancellation, and for any other fees associated with the service. After cancellation, service may be reinstated once sufficient funds are available in your accounts to cover any fees and other pending transfers or debits. In order to reinstate services, you must call our Customer Service Department.
Balance Inquiries, Bill Payments and Transfer Limitations
You may use Online Banking to check the balance of your accounts and to transfer funds among your accounts. According to Federal regulations, you may not make more than six (6) pre-authorized or automatic transfers or bill payments from your Money Market Account, no more than three (3) pre-authorized transfers from a Savings Account during a given monthly statement period.
There are no limits to the number of transfers or bill payments from your Checking Accounts. Standard Bank and Trust Company currently limits the bill-payment service to Checking Accounts.
Balances shown in your accounts may include deposits subject to verification by us. The balance may also differ from your records due to deposits in progress, outstanding checks or other withdrawals, payments or charges. A transfer request may not result in immediate availability because of the time required to process the request. If you have further questions, contact our Customer Service Department.
The balances are updated each business day and the system will display the most current "as of" date on the "accounts" summary page. There may be situations that cause a delay in an update of your balances. The system will use the most current balance available at the time of a transaction to base our approval.
Notice of Your Rights and Liabilities
Notify us immediately if your Access ID and Passcode have been compromised, lost, stolen or used without your authorization. Failure to notify us immediately could result in the loss of all money accessible by the Passcode. Telephoning us at the customer service center is the best way of limiting your possible loss. You could lose all the money in your account (plus your maximum overdraft line of credit, if you have one).
If we are notified within two (2) business days after you discover that your Access ID and Passcode has been compromised, lost or stolen, you can lose not more than $50 if someone used it without your permission. If you do not notify us within two (2) business days, and we can prove we could have prevented someone from using the Access ID and Passcode without your permission, you could lose as much as $500.
If your statement shows unauthorized transfers, notify us within 60 days after the statement is mailed to you or viewed on your computer. After 60 days, if we can prove that we could have stopped someone from taking the money if we had been told, you may not get back any money from us. If a good reason, (such as a long trip or hospital stay) kept you from telling us, we may extend the time periods to a reasonable time.
Errors and Questions
In cases of errors or questions concerning transactions completed with Online Banking, do one of the following:
- Telephone Customer Service at (866) 499-BANK; or
- Write to Customer Service at 7800 West 95th Street, Hickory Hills, IL 60457;or
- Initiate a payment inquiry on your PC through e-mail to: firstname.lastname@example.org
We must hear from you within 60 days after you receive the first statement or notification in which the error or problem appeared. Please include the following information:
- Name, account number and your access ID.
- Description of the error or what you are unsure about. Plus, an explanation of why you believe it is an error or why you need more information.
- Tell us the amount of the error.
We will tell you the results of our investigation within ten (10) business days after we hear from you (20 business days if the transaction involved a new account). If we need more time we may take up to 45 business days to investigate (90 business days if the transaction involved a new account). If we choose to take up to 45 business days, we will give you a provisional credit to your account within ten (10) business days (20 business days if the transaction involved a new account). Your account is considered a new account for the first 30 days after the first deposit is made, unless you already have an established account with us before this account is opened. If we decide there was not error, we will furnish you with a written explanation within three (3) business days after the investigation is complete.
Disclosure of Account Information to Third Parties
Information to third parties about your account(s) or the transaction(s) you make will only be disclosed if at least one of the following applies:
- It is necessary to complete a transaction.
- To verify the existence and condition of your account to a third party such as a credit bureau or merchant.
- To comply with a governmental agency or court order.
- If permission is given to us by you, which we may require to be in writing.
- To collect information for internal use, the use of our service providers, and our servicing agents and contractors concerning our electronic funds transfer service.
- It involves a claim by or against us concerning a deposit to or withdrawal from your account.
- Where otherwise required or permitted under state or federal laws and/or regulations.
No Signature Requirements
When any payment or other on-line service generates items to be charged to your account, you agree that we may debit the designated account, or the account on which the item is drawn, without requiring your signature on the item and without any notice to you.
Standard Bank and Trust Company is not responsible for any electronic virus or viruses that you may encounter. We encourage our customers to routinely scan their PC and diskettes using a reliable virus product to detect and remove any viruses. Undetected or unrepaired viruses may corrupt and destroy your programs, files and even you hardware. Additionally, you may unintentionally transmit the virus to other computers.
You may terminate the use of Online Banking by contacting Standard Bank and Trust Company in writing by mail, e-mail, or personal delivery to Standard Bank and Trust Company. If your account is closed or restricted for any reason, Online Banking accessibility will automatically terminate.
This Agreement shall be governed by and construed in accordance with the laws of the State of Illinois.
This Agreement may not be assigned to any other party by you. We may assign or delegate, in part or whole, to any third party.
Terms and conditions of this Agreement may be amended in whole or part at any time within 30 days written notification prior to the change taking effect. If you do not agree with the change(s), you must notify us in writing prior to the effective date to cancel your access. Amendments or changes to term(s) or condition(s) may be made without prior notice if it does not result in higher fees, more restrictive service use, or increased liability to you.
This Agreement supplements any other agreements or disclosures related to your account(s), including the Rules and Regulations Affecting Your Deposit Account. If there is a conflict between this Agreement and any others, or any statements made by employees or agents, this Agreement shall supersede.
Before subscribing to the Standard Online Banking service (the "Service"), you must read and indicate your acceptance of the following terms:
1. Your consent to this Service is valid for as long as you remain a subscriber to this Service.
2. You have the right to withdraw from this service at any time. To withdraw from this Service and its associated terms you must contact us at (866) 499-BANK (2265).
3. You assume responsibility for keeping your contact information up to date. If you change any of this information, you must update it on this Service.
4. Notifications and other correspondence will be sent to your email address on record. You assume responsibility for providing a valid email address and retrieving messages from your email account.
5. We will keep you informed of any hardware or software changes that may affect how we store or use your personal information. In addition, we will notify you, via email, of any changes that affect our Privacy and Security Policies. You have the right to terminate this service at any time if you do not agree with any stated policies or procedures.
6. You will need to use the following browser with a minimum 800x600 screen resolution for optimal results. The Service may not produce desired results using other browser versions.
Browser Version Platform
Microsoft Internet Explorer 8.0 - Windows / Mac
Firefox 4.0 - Windows