A Word About Security
Fraudulent phone calls and emails are becoming more common, so please be vigilant and you can protect yourself from identity theft.
Remember: Never respond to an email or phone call that asks you to release sensitive information such as passwords, account numbers, social security numbers or pin numbers, even if the sender threatens to suspend your account if you don't reply. Standard Bank will never ask you to disclose this type of information over the internet or telephone.
For more in-depth information on how you can be more secure and protect your identity, please visit our Education Center
Username and Password
If you have forgotten your username or password please contact Standard Bank's Customer Service Department. As always, do not include any sensitive information in your email.
We strongly suggest that your password for Online Banking be unique - do not reuse your "favorite" password. Do not share your password with anyone, and make sure to Log Out when you're done banking.
Informational Articles about Security:
We have taken significant measures to help ensure that your personal information remains confidential and secure within our data center. We use state-of-the-art network, data, and physical security practices to protect your data to the best of our ability.
We make every effort to ensure that your information is protected. We use current industry standard encryption and employ 128 bit SSL encryption to insure that information passed between our site and your browser is secure.
All servers involved in gathering, storing, and providing the data to you are operated in a secure data center that has restricted access to authorized personnel only. Our data center is monitored 24 hours per day and only certified employees are permitted on premises through the use of a picture ID and electronic access. A record is kept of all personnel who have entered the secure data center.
Access to servers requires multiple levels of authentication and sensitive data including your access credentials and account numbers are always stored in encrypted format at all times.
Our employees are made aware of our security policy’s procedures and practices through their acceptance on a yearly basis that they have carefully reviewed and abide by it.
All external access to our internal network must go through firewalls. Additional firewalls are used to secure access to the application and database from internal sites within our institution. Our firewalls are regularly tested to insure that they are able to protect your personal information from unauthorized external and internal access.
We use an Intrusion detection system to continuously monitor unauthorized attempts to access our site.
Secure Communications Between Systems
We use 128 bit SSL to securely encrypt and protect all communications between your browser and our web servers.
Internal Business Practices
We store all access credentials in an encrypted format on a secure data warehouse. Only a few authorized individuals have access to the data warehouse and no one except you can ever see the access credentials that you have provided.
We require all users to provide Access IDs and Passwords using both alpha and numeric characters to prevent easy guessing of passwords by unauthorized individuals. If you ever lose or forget your password, we allow only you to reset it by accessing the Did you forget your password? link on the login page. Your password will be sent only to your email address on record.
Contacting Standard Bank
If you have any questions about our security procedures you can contact Standard Bank's Customer Service Department or call toll-free 866-499-BANK (2265). Be sure to provide your name, contact information, and clearly state the question. We will make every effort to answer your questions.
Please do not include any personal information in any email or message sent to us using the Contact Us page on this web site. The information in the Contact Us form is not encrypted.