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Home : Personal Banking : Mobile Banking  : Mobile Banking Frequently Asked Questions

Mobile Banking Help & FAQ


How much does Mobile Banking cost?
Do I need Mobile Web access to use Mobile Banking?
What types of mobile phones can I use with Mobile Banking?
What types of accounts can I access with Mobile Banking?

How do I sign up for Mobile Banking?
Is there a wait period after enrolling?
What do I use for my Mobile Banking password?
Is Mobile Banking Secure?
Is software required to be installed on my phone?
How do I install the Smart Phone App?

How do I receive alerts on my mobile phone?
How do I set up Mobile Alerts?
How do I find out what my carrier’s email or SMS address is for text messages?
Can I pay bills through Mobile Banking?
What is the phone number to get text balances?
What is the balance that is reflected on my mobile phone?
How can I change my services and preferences for Mobile Banking?


How much does Mobile Banking cost?

Mobile Banking is a free service – customers must first be enrolled for Online Banking. Message and Data rates may apply.

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Do I need Mobile Web access to use Mobile Banking?

No. We also offer Text Banking. Any mobile phone with texting capabilities can instantly view balances, recent transactions, and receive text alerts. Standard text rates apply.

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What types of mobile phones can I use with Mobile Banking?

  • Text Banking – Any text compatible mobile device
  • Mobile Web Banking – Mobile phones with Internet access
  • Smart Phone App – iPhone® & Android™ smart phones can install a Mobile Banking App.

Other smart phones do not have Standard Bank App available at this time.

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What types of accounts can I access with Mobile Banking?

Mobile Banking will provide access to the same accounts that are viewable through Online Banking including checking, savings, CD’s and loans.

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How do I sign up for Mobile Banking?

First you must be enrolled in Online Banking. Then, for iPhone® and Android™ smart phones, you can simply download the App directly from the iTunes® store or Google Play store. Follow the steps to logon using your Access ID and password.

For non-smart phones, enrollment is completed through our Online Banking system.

  • Log on to Online Banking.
  • From the Options tab, choose “Mobile Banking Profile” and click on Enroll Now to select your services and preferences.
  • A text message will be delivered to your phone with easy instructions to activate your Mobile Banking service.

Don’t forget, you can view the tutorial on our Online Education Center for detailed instructions.

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Is there a wait period after enrolling?

No. Once you’ve enrolled and activated the service, Mobile Banking is ready to use.

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What do I use for my Mobile Banking password?

The password used for Mobile Banking is the same as the password you use to log on to Online Banking. If you change your Online Banking password, your Mobile Banking password will also change.

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Is Mobile Banking Secure?

Absolutely.

Text banking security:

  • View accounts by nicknames you set, not account numbers
  • No detailed personal information is sent

Mobile Web and Apps security:

  • 128-bit encryption masks your sensitive information
  • Password is required each time you log on
  • Consumer’s private “picture and pass phrase” are displayed to protect against “phishing”

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Is software required to be installed on my phone?

No software is required for Mobile Banking, unless you choose to download and install the optional Smart Phone App.

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How do I install the Smart Phone App?

For iPhone® and Android™ smart phones, you can simply download the App directly from the iTunes® store or Google Play store. Search for “Standard Bank Trust” and the App will appear on the list.

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How do I receive alerts on my mobile phone?

Simple. You can change or cancel alerts anytime by logging on to Online Banking and modifying your alert preferences.

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How do I set up Mobile Alerts?

If you’d like to set up Mobile Alerts, so a text message notification will be sent to your phone, you may set these up through Online Banking:
• Log into Online Banking
• On the Accounts page, under Messages, choose New
• Choose one of the Mobile Notifications
• Click NEXT and enter all the required information
• Enter your SMS Address in the email address field. Note: Your Alert will be sent to your phone – your email address automatically defaults in the email address field. Please delete your email address and enter your SMS Address in this field.
• Click SUBMIT
• Click on the ACCOUNTS tab to return to the main page
Mobile Alerts currently available are:
• Checking Daily Balance
• Checking Low Balance
• Checking Direct Deposit
• Check or ACH Amount
• Savings Daily Balance
• Savings Low Balance
• Checking Direct Deposit
• ACH Amount
• CD Transactions
• Loan Transactions
Please Note: You may be charged for SMS text messages and Internet access depending on your carrier. Web access is needed to use Mobile banking. Check with your service provider for details on your phone’s capabilities and specific fees and charges
 

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How do I find out what my carrier’s email or SMS address is for text messages?

Every carrier has a different way of delivering text messages via email – you may need to contact your provider to find out the specific address their system uses. Some SMS/text address examples are as follows:
Alltel Area Code+Mobile Number@message.alltel.com
AT&T Area Code+Mobile Number@txt.att.net
Cingular Area Code+Mobile Number@mobile.mycingular.com
AT&T user on Cingular Area Code+Mobile Number@mmode.com
Nextel Area Code+Mobile Number@page.nextel.com
Sprint Area Code+Mobile Number@messaging.sprintpcs.com
SunCom Area Code+Mobile Number@suncom.com
T-Mobile Area Code+Mobile Number@tmomail.net
US Cellular Area Code+Mobile Number@uscc.net
Verizon Area Code+Mobile Number@vtext.com
Virgin Area Code+Mobile Number@vmobl.com

When in doubt, or if you’re unsure of your carrier’s SMS Address, for All Carriers: Area Code+MobileNumber@teleflip.com

Please Note: You may be charged for SMS text messages and Internet access depending on your carrier. Web access is needed to use Mobile banking. Check with your service provider for details on your phone’s capabilities and specific fees and charges.

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Can I pay bills through Mobile Banking?

Yes. Now you can pay your bills right from your cell phone.

  • View and modify pending payments.
  • Must be enrolled for our online bill pay service to access this feature.

Mobile Web service is required for this level of service. Message and Data rates may apply. Not available with our Text Banking option.

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What is the the phone number to get text balances?

For SMS text banking functions, the number is 99588.

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What is the balance that is reflected on my mobile phone?

Effective September 4, 2012, please note that what used to be called “Available Balance” is now called “Current Balance.” Current Balance is simply the amount you can withdraw or spend.

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How can I change my services and preferences for Mobile Banking?

To manage your Mobile Banking Options, please:

  • Log on to Online Banking.
  • From the Options tab, choose “Mobile Banking Profile”
  • Click on "Manage Devices"

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