Debit/ATM Card Travel Access Form
At Standard Bank we take your account security very seriously. We safeguard your account by blocking signature-based
(non-PIN) transactions that are made outside of your home state unless we receive notification of your travel plans.
For signature-based (non-PIN) transactions to be approved, you must notify Standard Bank so we can enable your Debit MasterCard® to work as a credit account outside of your home state or country. Please fill out the form below so we can flag your account to allow transactions outside of your home state.
Standard Bank blocks the following Debit MasterCard® credit transactions unless we receive notification of your travel plans:
- Purchases made outside of your home state
- Purchases made in a foreign country
- Purchases or payments made through a company that is located outside of the United States
- Purchases, or payments made, where the transaction is processed by a payment processor that is located outside of the United States
Please note: Although ATM and PIN-based transactions are not automatically blocked outside your home state, our fraud department still monitors these transactions and may block transactions deemed questionable. Notifying the bank of your travel plans, even if you only plan on using your PIN, will assist in determining the validity of your transactions.
Please allow 2 business days to complete your request. If you need immediate assistance during normal business hours, please contact customer service at 866.499.2265. All after hours requests will be received on the next business day.
For your protection, we will continue to monitor your card for fraudulent activity. Even if the bank receives an access form, we cannot guarantee that your card will not be blocked in the event a transaction is deemed to be questionable. Ensuring that the bank has the correct contact information will also allow us to assist you better.
Standard Bank has the right to deny any request for security reasons.
It is always wise to carry another form of payment while traveling.
*Note: Be specific when listing the states or countries in the form below, i.e., Germany and Italy, not Europe.