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Important Changes to Online Banking Beginning February 3, 2017

Before Friday, February 3, 2017:

  • If you wish to save history, you should save your PDF eStatements from Standard Bank’s Online Banking.
  • You may continue to use Bill Pay as usual as payments will convert to First Midwest Bank.
  • If you use Quicken® or QuickBooks®, please download your information. After February 3rd, you will need to change your settings to pull from First Midwest Bank instead of Standard Bank.

 

Starting 8:00am, Friday, February 3, 2017 – Standard Bank Bill Pay will no longer be available in Online Banking or Mobile Banking:

  • If you wish to print or save your bill pay history from Standard Bank’s Bill Pay Service, please do so prior to this day/time.
  • Payments scheduled through February 9, 2017, on Standard Bank’s Bill Pay Service, will be processed by Standard Bank.
  • Payments scheduled on or after February 10, 2017, on Standard Bank’s Bill Pay Service, will be processed by First Midwest Bank.

 

Starting at 6:00pm, Friday, February 3, 2017 through Monday, February 6, 2017 at 8:00am:

  • Access to Standard Bank’s Online Banking, Mobile Banking and Telephone Banking will be limited to inquiries only.
  • Alerts and Bill Pay Notifications will no longer be generated.

 

Starting at 8:00am, Monday, February 6, 2017:

  • You may login to First Midwest Bank’s Online Banking to view your accounts. If you’re still receiving paper statements, please enroll in eStatements.
  • You may use First Midwest’s Bill Pay Service to pay bills or schedule payments.

Please note:

  • Payments scheduled through February 9, 2017, on Standard Bank’s Bill Pay Service, will be processed by Standard Bank.
  • Payments scheduled on or after February 10, 2017, on Standard Bank’s Bill Pay Service, will be processed by First Midwest Bank.
  • Your scheduled payments may not be viewable initially, but your Standard Bank Bill Pay History will convert to First Midwest by Friday, February 10, 2017.
  • Review all recurring bill payments to ensure they transferred from Standard Bank’s Bill Pay Service.
  • If you use recurring transfers on Standard Bank’s Online Banking, please know that your recurring transfers will take place. However, you will not have access to view those recurring transfers, so if you need to make a change to a converted recurring transfer, please contact First Midwest Bank’s Customer Care at 800.322.3623. You may set up new recurring transfers in Online Banking, which you will be able to manage.
  • Any previous message alerts would need to be reestablished within the “Manage Alerts” option, in the “Customer Service” tab of Online Banking. You can enroll to receive an email or SMS text alert when activity occurs on your account.
  • You can use First Midwest’s Automated Phone Banking by calling 800.322.3623 to access your account information.
  • If you have any questions, please stop by a local branch, visit FirstMidwest.com/Standard or call Customer Care at 800.322.3623.

 

Starting at Noon on Monday, February 6, 2017:

  • You may download and begin using First Midwest Bank’s Mobile Banking Application and Mobile Banking Bill Pay.

 

Friday, February 10, 2017:

  • Standard Bank Bill Pay History will convert to First Midwest Bank.

 

Mutual Online Banking Customers – customers who currently use online banking at both institutions, Standard Bank and First Midwest Bank:

  • Please continue to use your existing, unique Access IDs and Passwords to access your accounts, as you do today.
  • Shortly after February 6, 2017, First Midwest Bank will contact you regarding combining your Online Banking Records. Meanwhile, please continue to use both Access IDs and Passwords, as you do today.
  • Should you have questions about combining your Access IDs, after February 6, 2017, please contact First Midwest Bank’s Online Banking and Mobile Support at 877.203.6724, Option 2. Option 2, First Midwest’s Bill Pay Assistance, will provide support with combining your Online Banking Records.